Subscription and Renewal Policy

This policy applies to maintenance, support, and other DEL Studio services contracted via periodic payments and renewal (the “Recurring Services”). It supplements the contract, proposal, or Work Order of each client; in the event of any conflict, the latter shall prevail.

The proposal or Work Order will indicate, before you accept:

• //The service included, its limits, and its exclusions.
• //The price, taxes, and frequency of payments.
• //The start date and the initial duration.
• //Whether the service renews automatically and for which periods.
• //The deadline and method for cancellation.
• //How price changes will be communicated.

Unless the proposal states otherwise, Recurring Services have the agreed initial duration and renew automatically for equal periods. The renewal is clearly disclosed prior to contracting. To avoid a renewal, you must provide notice at least 30 days prior to the renewal date.

You may cancel a Recurring Service by providing written notice to hello@delstudio.site or billing@delstudio.site, subject to the indicated notice period. The cancellation takes effect at the end of the current period, and you will continue to have access to the service until then. No refunds are provided for periods already invoiced, unless established by law or contract. We will confirm receipt of your request in writing.

We may review the price of a Recurring Service once a year, notifying you in writing at least 30 days prior to its application. If you do not agree, you may cancel the service before the new price comes into effect. We do not consider your silence as acceptance of conditions other than those contracted, except for the annual review communicated within the deadline and which you accepted in the contract.

Payments are made via electronic invoice and bank transfer or, if agreed, via card payment through Stripe or direct debit. For automatic charges, we require your prior express authorisation, which you may withdraw in accordance with the terms of the payment method.

If you do not pay on time, we will notify you in writing. If the non-payment persists 10 days after the notice, we may suspend the service until payment is regularised, and interest and compensation under Law 3/2004 (Ley 3/2004) will apply when you act as a business or professional.

If you contract as a consumer, automatic renewal will only apply if we have clearly informed you before contracting, and you retain the right of withdrawal and other non-waivable rights recognised by law.

For enquiries regarding billing, renewals, and cancellations, write to billing@delstudio.site; for technical support, write to support@delstudio.site.