Cancellations, Withdrawal and Refunds Policy

Our services are directed at companies and professionals. This policy explains how services contracted by companies are cancelled (section 2) and what rights you have if you contract as a consumer (section 3). None of its conditions limit the mandatory rights that the law recognises for consumers.

The cancellation conditions for each project are those set out in its Work Order and in the contract. Unless they state otherwise:

• //You may cancel a Work Order by communicating it in writing to hello@delstudio.site.
• //You shall pay for the work performed and expenses incurred up to the date of cancellation, in proportion to the project's progress.
• //Any advances you have paid will be reconciled against those amounts. If the advance exceeds what you owe, we will refund the difference.
• //We will deliver the works in progress in the state they are in once the corresponding amount has been paid.

Maintenance and other recurring services are cancelled in accordance with the Subscriptions and Renewals Policy.

If you contract a service remotely as a consumer, you may withdraw from the contract within 14 calendar days from its conclusion, without the need for justification and without penalty.

How to exercise it. Notify us of your decision unequivocally in writing to hello@delstudio.site, before the period expires. You may use the model at the end of this document, although it is not mandatory.

If you have requested that we start before the end of the period. If you expressly request that we begin the service during the withdrawal period and then you withdraw, you shall pay the proportional part of what has already been provided until you notify us.

Service already fully executed. If we have provided the service in full with your prior and express consent and you have acknowledged that you lose the right of withdrawal once it is fully executed, you will no longer be able to withdraw.

• //Consumers. We will refund all corresponding payments to you, without delay and, at most, within 14 calendar days from the moment you notify us of your decision to withdraw, using the same means of payment you used, unless you accept another, and at no cost to you.
• //Companies. Refunds that are applicable according to the contract will be made within a maximum period of 30 days from when they are agreed or determined, by bank transfer or by the original means of payment.

The execution of a refund depends on the verification of the transaction and the processing times of the payment method.

Indicate in your request your name or business name, the contract, invoice or project reference, and what you are requesting. Do not send full card details or passwords. If you do not agree with the handling of your request, you may claim according to the Contact, Claims and Support Policy.

You may copy and send this text to hello@delstudio.site:

For the attention of Eduard Varariu Diaconu (DEL Studio), hello@delstudio.site:

I hereby notify you that I withdraw from my contract for the provision of the following service: [description of service].

Contracted on: [date] Name of the consumer: [name] Address of the consumer: [address] Date: [date]